Partner and Enterprise Programme Rules

1. Every client is a client of Lydiam

Each client contracts directly with Lydiam on Lydiam's terms and is accepted at Lydiam's sole discretion. You are not a party to that contract and you may not agree terms, rates or exceptions on Lydiam's behalf.

2. Who you may introduce

• Only businesses and individuals that fit our published list of prohibited and restricted businesses. Restricted ones need our written approval before you introduce them.
• No business based in the United Kingdom, the European Union or the European Economic Area. A business there may only become a client by contacting Lydiam itself, through the enquiry form at lydiamgroup.com/contact, from its own email address. You must not complete that enquiry for them.
• Only clients you have a genuine reason to believe are who they say they are, and whose business you understand.

3. Marketing

• Any website, social media post, brochure, email campaign or other material that mentions Lydiam or our services must be approved by us in writing before you use it.
• Every such item must include this statement: "Payment and foreign exchange services are provided by Flumen Pay LLC, trading as Lydiam, registered as a Money Services Business with FinCEN (31000332913768) and FINTRAC (C10001396)."
• You must not market our services in the United Kingdom, the European Union or the European Economic Area, or anywhere the law does not allow it.
• You must not promise rates, speeds, outcomes or protections beyond what our own terms say, or describe yourself as Lydiam or as regulated by our regulators.
• Where you contact people by phone or email, you must follow the marketing and data protection laws that apply to them.

4. Client money

You must never receive, hold or move money for a client, or ask a client to pay you instead of Lydiam. Clients only ever pay into the accounts shown in their own Lydiam platform. If money reaches you by mistake, tell us at once and pass it on without deduction.

5. Acting for a client (Enterprise firms)

• You may only act for a client after its director or authorised person has signed Lydiam's authority for you to act, and only within that authority.
• Each of your people uses their own Enterprise login. You must never sign in using a client's own login.
• Payments out of a client's accounts and changes to its beneficiaries stay with the client's own people.

6. Information and records

• Everything you give us about yourself and your clients must be true, complete and up to date.
• Tell us within 10 business days of any change in your ownership, directors, licences or regulatory status.
• Keep records of your work with Lydiam for at least 5 years, and give us, our regulators and our banking partners access to them on request.
• Where the law allows, record calls in which trades are agreed, tell the people on the call, and give us recordings on request.

7. Financial crime

• Keep, and follow, your own anti-money laundering, sanctions and anti-bribery policies, and train your staff on them at least once a year.
• Tell us at once if you suspect money laundering, terrorist financing, sanctions evasion or fraud involving a client you have introduced. Do not tell the client.
• Never offer or accept a bribe or any improper payment in connection with Lydiam.

8. Complaints

If a client complains to you about Lydiam's services, pass the complaint to info@lydiamgroup.com within 2 business days and give us any help we need to deal with it. Our complaints procedure is published at lydiamgroup.com/complaints.

9. Personal data

You and Lydiam each control the personal data you hold. You must have a lawful basis to share a client's personal data with us and must tell clients that you do so. How Lydiam handles it is set out in our Privacy Policy.

10. Commission

Commission is paid as set out in your agreement and your partner portal. If a client asks, you must tell them that you may be paid by Lydiam for introducing them. Commission on a deal that is later cancelled or reversed is taken back from future payments.

11. If these rules are broken

We may suspend your access, stop accepting introductions from you, withhold commission connected with the breach, or end your agreement. We may also tell our regulators or banking partners where we are required to.

12. Contact

For questions about these rules, or to send marketing for approval, contact info@lydiamgroup.com quoting your partner or firm number.

13. Applying

To introduce clients to Lydiam, apply at partnership.lydiamgroup.com. To bring clients to Lydiam and act for them under your own brand, apply for Lydiam Enterprise at partnership.lydiamgroup.com/enterprise. Your firm is onboarded as a Lydiam client first; the Enterprise application covers both.